This website is operated by SURTHRIVE TRIBE. Throughout the site, the terms “we”, “us” and “our” refers to SURTHRIVE TRIBE, including all information and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By accessing or using any part of the site, you agree to be bound by these Terms of Use. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

Please read these Terms of Use carefully before accessing or using our website.

WHAT ARE YOU CONSENTING TO?
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. We do not specifically market to children under the age of 13 years old.

WHAT INFORMATION DO WE COLLECT?
When you sign up for coaching or education services, we may need to collect some personal information, including but not limited to, your name, address, email address, mobile phone number, and physical location. Additionally, with your permission, we may send you emails about new services, special promotions, workshops or retreats, or other important updates regarding SURTHRIVE TRIBE.

HOW AND WHY DO WE COLLECT YOUR PERSONAL DATA?
When you provide us with personal information to complete an appointment booking, make a transaction, or verify your credit card, we will consider this your consent to the collecting of your personal data and we will use it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

 HOW DO I WITHDRAW MY CONSENT?
If, after you opt-in, you change your mind (and that's okay!), you may withdraw your consent for marketing communications from SURTHRIVE TRIBE by simply clicking "unsubscribe" at the bottom of one of our emails or contacting us directly at hello@surthrivetribe.com.

HOW DO WE USE YOUR PERSONAL DATA?
SURTHRIVE TRIBE uses it to personalize content and enhance your coaching experience while using our website. We may also suggest other products, services, and special offers via pop-ups, emails, social media ads, and retargeting marketing activations.

HOW DO WE PROTECT YOUR PERSONAL DATA?
We store all user information in secure databases protected via a variety of industry-standard access controls. Secure passwords, SSL encryption, disk-based encryption, firewalls, and other measures are in place that helps us to protect your data. However, no company, including us, can fully eliminate security risks associated with the transmission of personal information through online transactions, and you do so at your own risk. 

Should a data breach occur, I will notify you via email within 7 days.

HOW LONG DO WE STORE YOUR PERSONAL DATA?
Personal data that we process for any purpose shall not be kept for longer than is deemed necessary for that purpose. If you so consent, usage data, profile data, account data, correspondence data, and behavior data will be retained for a minimum period of 10 days and for a maximum period of 10 years. In some cases, it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, SURTHRIVE TRIBE will determine the period of retention based on your choice to remain subscribed to any newsletters, or if you are one of our coaching clients.

WHO DO WE SHARE YOUR PERSONAL DATA WITH?
We work with the selected third-party providers to help us provide services to you, and they will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us.  However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies with respect to the information we are required to provide to them for your purchase-related transactions. For these providers, I recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.  

In particular, remember that certain providers may be located in, or have facilities that are located in, a different jurisdiction than either you or us. So, if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

 As an example, if you are located in, Germany and your transaction is processed by our payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act as well as the E.U.'s General Data Protection Regulation (GDPR). Once you leave our website and are redirected to a third-party website or application for processing and/or payment, you are no longer governed by this Privacy Policy or our website’s Terms of Use. 

Furthermore, when you click on select links on our website or blog, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Lastly, we may need to disclose your personal information if we are required to do so by law or if you violate our Terms of Use, but we will never sell your personal data or share it with unauthorized third parties. 

WHEN DO YOU MAKE CHANGES TO YOUR PRIVACY POLICY?
SURTHRIVE TRIBE reserves the right to modify this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

WHAT CHOICES DO YOU HAVE AND WHO CAN YOU CONTACT ABOUT YOUR PERSONAL DATA?
If you would like to access, correct, amend, or delete any personal information we have about you, register a complaint, or simply want more information, contact us at hello@surthrivetribe.com.

WHY DO WE USE COOKIES ON OUR WEBSITE?
SURTHRIVE TRIBE provides services that require cookies for the website to operate efficiently.